Frequently Asked Questions (FAQs)
General Information
Frequently asked questions on general Rideshare.Shop information.
What is Rideshare.Shop?
Rideshare.shop is an online store offering practical products designed to make driving, commuting, and everyday travel better.
Are your products only for rideshare drivers?
Not at all! While our products are optimized for gig drivers, they’re useful for anyone who spends time on the road. So anyone that drives!
Do I need an account to place an order?
Nope! We have express checkout options available at checkout, or right on the product’s detail page.
Why are your prices so affordable?
We work directly with popular global suppliers to keep costs low and pass savings on to our customers.
What else does Rideshare.Shop offer?
We’re more than just a store! Follow @rideshare.shop on major social media for reviews and tutorials on emerging tech. We also post funny rideshare videos!
Orders & Payments
Frequently asked questions on order placement & payment processing.
Can I make changes to my order after placing it?
Unfortunately, we’re unable to modify orders once they’re placed. This includes changing items, sizes, colors, addresses, or applying discount codes. More information can be found on our returns policy here.
Can I cancel my order?
Yes! You have up to 3 hours after placing your order to cancel it using the “Cancel Order” button in your confirmation email. After the 3 hour window orders cannot be cancelled, even by our support. Read more here.
How long does order processing take?
Orders are processed within 1–7 business days before shipping. Processing includes verification, quality checks, and packaging.
Can I pay using multiple payment methods?
Currently, we only support one payment method per order.
Can I use gift cards or store credit?
If gift cards or store credits are available, they can be applied at checkout.
Shipping & Delivery
Frequently asked questions on shipping & delivery information.
Is shipping offered in my country?
We offer shipping and returns worldwide! Delivery times may vary depending on your location and local customs.
How much does shipping cost?
Enjoy free shipping on all orders over $40! Otherwise, we offer flat-rate shipping on all orders for $3.99.
Shipping costs are calculated and displayed at checkout before you complete your purchase. Read more here.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. Tracking updates may take 24–72 hours to appear.
How long does delivery take?
Estimated delivery times range from 7–45 business days, depending on your location and shipping conditions. Orders often arrive earlier than the estimated delivery date posted on your order’s tracking! See our shipping & delivery policy.
What if my order is delayed?
Delivery times are estimates and may be affected by customs, carrier issues, or global shipping disruptions. If your order is significantly delayed, please start a return request.
Returns & Refunds
Frequently asked questions on returns & refunds.
How do I return an item?
To initiate a return, click the “Start a Return or Exhcange” button below. From there, enter your order information and select the reason that best matches your circumstance. We’ll provide next steps based on your situation. Learn more about our return policy here.
Are returns free?
Items are eligible for free returns if the issue is due to:
- Damaged or defective items
- Incorrect items received
- Late delivery
- Items that never arrived
For all other return reasons, a $7.99 return shipping fee will be deducted from your refund. Read more here.
How long do I have to return an item?
You can submit a return or refund request within 14 days of confirmed delivery. Requests submitted after this period may not be eligible for a refund or return.
How fast are returns processed?
Once we receive your returned item, refunds are processed within up to 7 days. Please allow for up to 5 additional days for the refund to appear in your account.
Do you offer replacements?
Yes! Instead of returning your item for a refund, you can submit an exchange request to swap it out for a new one.
